Theo Mandel's Clients

ZOLL Data Systems, Boulder CO
ZOLL Data Systems (formerly known as Pinpoint Technologies) has been providing Windows-based Emergency Medical Services (EMS) software solutions since 1994, longer than any other vendor in the EMS market. Based in Boulder, Colorado, ZOLL Data Systems is a software division of ZOLL Medical Corporation, one of the leading manufacturers of cardiac resuscitation devices.

Theo Mandel guided the interface design and usability of the next generation of a PC touch-screen and pen-based EMS field data collection and management program, RescueNet TabletPCR. The software is used by EMS and Fire/Rescue ambulance teams in the field to document patient information, history, vital signs, medical and trauma assessments, interventions, and treatment during the entire patient care process up to delivering the patient to a hospital Emergency Room. To understand how users work with the program, Mandel rode along in ambulances for four days, watching medical technicians and paramedics use the hardware and software in the field. Customers and users were intimately involved in designing the new version of the product. The new product is extremely successful! [View Product Flyer]

View examples of the new application design on the Portfolio page.

  Blair Corporation, Warren PA

One of the nation's first and largest direct marketers, Blair Corporation is ranked the 8th largest consumer apparel cataloger in the United States with annual sales of more than $560 million. Blair's thriving business is built on over 93 years of offering unique products with a strong value proposition and serves millions of active customers throughout the United States.

Dr. Mandel worked closely with the Vice President of E-Commerce and the IT Director to improve the interface design, navigation, and usability of the Blair.com and Crossing Pointe Websites. Mandel conducted heuristic reviews and developed design prototypes.

OKbridge, Inc. is an online bridge club dedicated to serving the worldwide community of bridge players by providing superior software and service. Founder Matt Clegg, while in Finland in 1990, developed an Internet bridge program as a way of playing bridge with his friends back in the US. OKbridge was first released to the public in August 1990 and the idea caught on. Today, OKbridge has more than 18,000 members from over 90 countries, making it the world’s largest member-supported online bridge club.

Mandel reviewed and redesigned the site's registration process. He conducted heuristic evaluations of the OKbridge website and online game. Dr. Mandel then worked closely with the founder and development staff to design and prototype the next iteration of the OKbridge online program. Focusing on the needs and requirements of both expert-level and novice bridge players through user evaluations, Mandel successfully designed the Java-based application for maximum enjoyment and usability.

View examples of the new and old application design on the Portfolio page.

NEW! Mandel case study of the OKbridge project is featured in the worldwide User Centered Design Works website. Read more about it!

DTE Energy, Detroit MI
Dr. Mandel has been the only usability/human factors consultant to the DTE Energy and Detroit Edison company for the past six years. He works with the CEO, CIO, and IT Director on call center and billing applications and internal/external websites. DTE is one of the largest gas, electric and nuclear energy companies in America. Theo created a Human Factors Center of Excellence and usability lab facility within the company.

Dr. Mandel reviews, designs and conducts usability evaluations of internal and customer-facing websites and applications for DTE Energy. Applications and websites include portals, nuclear systems management and call center systems.

 Catalis Health, Austin TX

Dr. Mandel was a co-founder of ReCare, Inc., a medical software company, and served as the company's Chief Usability Officer (CUO) from 1999 - 2000. ReCare is now called Catalis Health. The PC tablet-based system created a paperless electronic medical record for the patient, while providing the physician with specialty-specific information, with the ability to cross reference pharmaceutical information and the documentation of patient specific orders. The Catalis Health solution conforms to HIPAA regulations(Health Insurance Portability and Accountability Act).

C-COR Corporation, State College PA
C-COR develops broadband management systems (BMS) software for voice, video, and high-speed data over advanced HFC (Hybrid Fiber Coax) broadband networks. Dr. Mandel designed network management software for NOC (Network Operations Center) operators of cable companies. He also designed mobile software solutions for cable technicians in the field. Mandel created a corporate interface style guide across divisions and products for C-COR.

National Council of Teachers of Mathematics (NCTM), Reston VA
Dr. Mandel has worked with NCTM for the past two years on the NCTM Website and the non-profit organization's Principles and Standards online and print teacher training materials. Recently, Mandel created a membership questionnaire and conducted a Website topic card sorting task as part of the Website redesign.

[ NCTM e-Standards | Project Acknowledgements ]

ACT! (Sage Software), Scottsdale AZ
ACT! is recognized as the world's best contact management software. Dr. Mandel conducted heuristic usability reviews of products under development. He then conducted iterative usability evaluations with current ACT! users and Microsoft Outlook users performing common contact management tasks.

 Calendars.com,
Austin TX

Mandel reviewed the e-Commerce website for America's largest calendar company. He developed customer surveys and conducting usability evaluations on the original site.

Lloyds TSB Bank, Geneva Switzerland
Lloyds TSB is a world-renowned international financial institution. Mandel created prototypes, designed product interfaces, and conducted usability evaluations for international private banking applications. Worked with bank customers, executives, and account managers to design appropriate interfaces.

 Newgistics, Inc, Austin TX

Mandel designed the interface for Newgistics' ValetProcessor product. ValetProcessor is used by package return processors in retail distribution centers. Newgistics is an innovative supply chain management company that integrates technology with established logistics systems to create operational efficiencies for multiple business verticals. Newgistics focuses on delivering reverse logistics solutions to optimize the entire supply chain. Clients include retailers Spiegel and Newport News.

 Target Corporation, Minneapolis MN

Mandel developed a Web-based Intranet user interface design guide for the fourth largest retailer in the United States. After completion, the design guide was one of the TOP 5 visited sites on the company's Intranet! The interface design guide is now the de facto standard for all Web development in the company.

In this project, Dr. Mandel created a "Top Ten" Intranet user interface issues document after conducting focus groups and gathering requirements. He developed the design guide as a Web site on the company's Intranet. The guide was evaluated in a formal usability lab, using designers and developers as test participants. The guide contained libraries of Web page layouts, frames, graphic buttons and icons, and forms templates to be used across the corporation. Finally, Mandel worked with Target IT to define plans, promotions, and strategies to encourage Intranet developers to use the design guide and to participate in usability evaluations of their sites.

ePropose, Inc., San Francisco CA
Mandel designed PC- and web-based interfaces for ePropose's developer toolkit to build e-Commerce Websites. ePropose provides an advanced solution for building and operating B2B eMarkets that work the way eBusiness should work.

AIM Technologies, SportsRewards, Austin TX
Mandel led an effort to revamp AIM's sports reward program site, SportsRewards™ and the AIM Technologies corporate web site.

AIM Technologies, Inc. provides turnkey consumer loyalty solutions to organizations in a variety of industries. Using its proprietary software and interactive kiosk technology, AIM enables its clients to better understand their customers, while also providing a mechanism to increase revenues and communicate on a targeted basis.

View examples of the new and old AIM site and Fancard site designs on the Portfolio page.

The First American Corporation, Tampa FL
Mandel designed and prototyped the Human Resources intranet site for First American Corporation. First American, through a family of companies, is the nation's leading provider of business information and related products and services. Its subsidiaries operate within three complementary business segments: title information and services, real estate information and services, and consumer information and services. Mandel conducted user analyses of employees and HR specialists to gather user requirements and then designed and prototyped the site architecture, navigation, and page design. We plan to conduct usability evaluations on prototypes and the completed site.

Motive, Inc., Austin TX
Motive is one of the brightest startup tech stars in the country. Mandel helped Motive assess their usability process and initiate a usability directive within the company. Motive powers online customer care by offering software solutions that automatically connect online users to a company's answers and experts when they have problems. These products are used to build unique e-service networks that help companies foster customer loyalty, drive revenue, supercharge service capacity, and increase market share. Motive's software solutions are used by leading companies in many industries including all.com, Compaq, Dell, EDS, Gateway, Hewlett-Packard Company, Intuit, Kmart, Merrill Lynch, Netscape, pcsupport.com, Peregrine, SAIC and Target Corp.

Bombardier Skyjet, Washington DC
Charter a private jet online with Skyjet. Skyjet's Premier Fleet is the industry-leading jet membership program. Mandel conducted a heuristic usability evaluation of the revised site before it launched to highlight usability issues. These usability "Quick Hits" were fixed before the successful site launch.

Holt, Rinehart and Winston, Austin TX
Mandel provided customized education on user interface design principles and techniques for one of the largest educational CD-ROM multimedia publishers. Holt, Rinehart and Winston is the education publishing subsidiary of Harcourt Brace.

Austin Software Foundry, Austin TX
This software consulting and education company asked Theo to redesign their corporate Website.

Business Development Group, New York, NY
Mandel redesigned the interface and navigation for BDG's Web site. BDG helps large service companies improve the way they do business. BDG's original Website was an online version of their print brochures and other print materials.