http://www.theomandel.com/usability-blog/2007/03/ecommerce-web-usability-blooper/ User Experience, Usability, Interface Design and Real-World Design Thu, 03 Nov 2011 19:32:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.theomandel.com/usability-blog/2007/03/ecommerce-web-usability-blooper/#comment-17 Theo Mandel Fri, 09 Mar 2007 17:03:44 +0000 http://www.theomandel.com/usability-blog/?p=38#comment-17 Yes, I agree that it is the result of a database, content or proof-reading error on the back end, but to the customer, it's a usability problem!! They are not sure they will get the discounted price without extra measures, such as calling sales or customer support. That's a "user experience" no-no! Yes, I agree that it is the result of a database, content or proof-reading error on the back end, but to the customer, it’s a usability problem!! They are not sure they will get the discounted price without extra measures, such as calling sales or customer support. That’s a “user experience” no-no!

]]> http://www.theomandel.com/usability-blog/2007/03/ecommerce-web-usability-blooper/#comment-16 Greg Scowen Fri, 09 Mar 2007 10:34:56 +0000 http://www.theomandel.com/usability-blog/?p=38#comment-16 I don't know that I would call it a usability error, rather a content or proof-reading error (or functionality issue) but it certainly is a little unfortunate. I don’t know that I would call it a usability error, rather a content or proof-reading error (or functionality issue) but it certainly is a little unfortunate.

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