Hospital system tries letting patients read physicians’ notes

Electronic medical records and a push for consumer involvement make it more acceptable — and imperative — to release more information, say Beth Israel project backers.

Interesting study on how to improve the patient-physician experience. Also interesting to see the negative reactions by physicians:

When Lisa Gilbert, MD, an internist at Beth Israel, was asked to participate, her initial reaction was, “No way. What a bad idea,” she said.

She is concerned about the extra work that patient access to notes might cause, figuring they would raise more questions. She also is concerned that seeing the notes could raise patients’ anxiety levels.

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Theo Mandel, Ph.D.

About Theo Mandel, Ph.D.

Theo Mandel, PhD, is an international expert in product user experience, usability strategy, user research, design, development, and usability testing. Dr. Mandel designs user-, technology- and business-based products, websites and software that meet client objectives and goals and enhance company brands, are successful and provide the appropriate user experience for customers.
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