Bridget Duffy
Former Chief Experience Officer
Cleveland Clinic
After breaking her leg, Bridget Duffy got a close look at the patient experience – by being a patient herself. At the first Gel Health conference, Bridget discusses what she learned – and what has inspired her, throughout her career, to advocate for improved patient experience.
This is a video everyone in healthcare should watch!!
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About Theo Mandel, Ph.D.
Theo Mandel, PhD, is an international expert in product user experience, usability strategy, user research, design, development, and usability testing. Dr. Mandel designs user-, technology- and business-based products, websites and software that meet client objectives and goals and enhance company brands, are successful and provide the appropriate user experience for customers.
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