Improving the Patient Experience (Bridget Duffy, Gel Health ’09)

Bridget Duffy
Former Chief Experience Officer
Cleveland Clinic

After breaking her leg, Bridget Duffy got a close look at the patient experience – by being a patient herself. At the first Gel Health conference, Bridget discusses what she learned – and what has inspired her, throughout her career, to advocate for improved patient experience.

This is a video everyone in healthcare should watch!!

<< View the Video >>

Theo Mandel, Ph.D.

About Theo Mandel, Ph.D.

Theo Mandel, PhD, is an international expert in product user experience, usability strategy, user research, design, development, and usability testing. Dr. Mandel designs user-, technology- and business-based products, websites and software that meet client objectives and goals and enhance company brands, are successful and provide the appropriate user experience for customers.
This entry was posted in Accessibility, Healthcare Usability, Real-World Usability, User Centered Design (UCD). Bookmark the permalink.

2 Responses to Improving the Patient Experience (Bridget Duffy, Gel Health ’09)

  1. Commenter says:

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