UX Problems at American Airlines

Posted on November 24, 2009 by Theo Mandel

Dustin Curtis wrote a blog article about American Airlines’ poor website design. He received an e-mail from an Interaction Designer within the company explaining the corporate culture at American Airlines with regard to the website. The designer was promptly fired by AA.

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About Theo Mandel

Theo Mandel, Ph.D. is an international expert in designing, prototyping, and usability testing PC and Web software. Dr. Mandel designs user-based Web sites, Web applications and PC applications that provide exceptional user experiences!
This entry was posted in Application Usability, Marketing Usability, Real-World Usability, Technology, Web Usability. Bookmark the permalink.

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