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Category Archives: Real-World Usability
Observing the Customer Experience
Mark Hust of Good Experience runs a wildly successful and informative conference, Gel, every year that focuses on user experience. One of the key speakers was Alex Lee, president of OXO. From Good Experience’s blog: Product developers everywhere could learn … Continue reading
No more vacation: How technology is stealing our lives
Have we become too dependent on our mobile computers and devices? This article answers the question: “E-mail and smart phones were supposed to liberate us. So why does it feel like we never have any free time?” Things may have … Continue reading
Healthcare IT News: Health 2.0 2010 Developer Challenge
This is a wonderful community effort! The Health 2.0 2010 Developer Challenge was launched on June 2nd, 2010 at the Community Health Data Initiative (CHDI) meeting at the Institute of Medicine (IOM), with support from the Department of Health and … Continue reading
Electronic Pill Bottle Cap Increases Medication Use, Study Says
Finally, technologists provide enhancements to healthcare usability! Usability of medicine pill bottles, that is!! I work on the usability of healthcare software systems. I’m glad to see that usability professionals are also working on medical devices and other areas of … Continue reading
Ideo – The Future of Self-Service Banking
ATM banking systems haven’t kept up with touchscreen technology. Look what you can do on an iPad and then look at your bank’s ATM screen. There’s no reason an ATM needs to have an out-dated on-screen with buttons on the … Continue reading
Healthcare wants a tablet, but not Apple’s iPad
Since the introduction of the iPad, everyone has wondered if this is the ultimate tablet platform. However, one industry that has been using tablet computers for many years – the healthcare industry – does not necessarily think the iPad is … Continue reading
The Future of Shopping – Real World User Experiences!
A video by Cisco shows how new technologies and user interfaces can totally change our real-world common experiences. Even tasks such as trying on clothes in a store can become a more enjoyable and satisfying experience, especially for guys who … Continue reading
Posted in Real-World Usability, Technology
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New Users for the iPad – Iggy (a cat) investigates an iPad
You knew this would happen sooner or later. Now that there is a large touch-based tablet, little kids and pets are now experimenting with this new user interface! YouTube is now getting flooded with videos of pets playing with an … Continue reading
Posted in Real-World Usability, Uncategorized, Usability Humor, Users
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We Have Met the Enemy and He Is PowerPoint
It’s official – “PowerPoint makes us stupid.” In an article for the New York times, many high-ranking officials are taking shots at Microsoft’s PowerPoint program. Gen. James N. Mattis of the Marine Corps, the Joint Forces commander, said at a … Continue reading
Posted in Real-World Usability, Technology, Users
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Reaching Retirees: Web Design for Senior Users
Good article by Design For Use on web design for seniors. Here’s the summary: “With the aging population and increased reliance on internet resources, improving the online experience of senior and retired users can facilitate greater success and knowledge about … Continue reading
Google Goggles – Amazing New Mobile Technology
Google has announced a new mobile tool that enables users to search using pictures instead of words. Called Google Goggles, it uses the phone’s GPS and compass to help determine search results. This free app works only on Google Android … Continue reading
Theo Mandel’s “Golden Rules of Web Design” Keynote Presentation – User eXperience Russia, October 2009
Theo Mandel, Ph.D. was invited to give a keynote presentation at the User eXperience Russia conference in Moscow, Russia, on October 26, 2009. Mandel’s keynote, “The (New) Golden Rules of Web Design,” is an new presentation based on a chapter … Continue reading
UX Problems at American Airlines
Dustin Curtis wrote a blog article about American Airlines’ poor website design. He received an e-mail from an Interaction Designer within the company explaining the corporate culture at American Airlines with regard to the website. The designer was promptly fired … Continue reading
Why Agile Needs to Start in Academia
Thought-provoking article about getting geeks and artists together during college rather than afterwards on the job. Some institutions offer interdisciplinary programs, but more should be done to get students used to working in multi-disciplinary, cooperative work environments. >
Improving the Patient Experience (Bridget Duffy, Gel Health ’09)
Bridget Duffy Former Chief Experience Officer Cleveland Clinic After breaking her leg, Bridget Duffy got a close look at the patient experience – by being a patient herself. At the first Gel Health conference, Bridget discusses what she learned – … Continue reading
Hilarious Google “Opt-Out” Parody
The Onion, a famous print and online parody newspaper, has a hilarious news video parody of Google’s “Opt-Out” policy. >
Why Adults Have Fed Twitter €™s Growth
Very interesting results from a study on twitter usage. It turns out older people are using twitter more than young people – not the results you would expect from a new social networking experience. “The tech industry has been perplexed … Continue reading
Posted in Real-World Usability, Social Networking, Technology, Users
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Above and Beyond: Airplanes ARE social media
It’s time for user experience designers to break out their wings! Airlines are beginning to realize that air travel is a shared experience where travelers can share informaton and experiences and the airlines can learn more about their customers! Jay … Continue reading
Posted in Real-World Usability, Technology, Web 2.0
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Healthcare Usability: Physician Resistance to German e-health Cards
While hospitals are implementing EMRs throughout Germany, they are resisting the German government’s push to roll out health cards for individuals. So far, they have refused to purchase the systems necessary to read the cards, saying that the paper process … Continue reading
Usability Problems with “Cash for Clunkers” Forms
New York Times (August 20, 2009) reports automobile dearlers are having trouble using the rebate forms the government designed. Yet another example of unusable forms!! “In many cases, the administration says incomplete forms or errors in the information submitted by … Continue reading