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Category Archives: Real-World Usability
Information Visualization (and some whiskey, too!!)
Very nice example of the discipline called “information visualization.” This is the field best represented by Edward Tufte’s amazing books and courses. On one small notebook page, the complex distinction between the different varieties of scotch whiskey is beautifully displayed. Read the … Continue reading
Perfecting Military Medical Solutions
View an amazing collection of new military healthcare devices in the battlefield! “With the growing swiftness and capability of today’s technology, medical tools are increasing in their specificity to meet military healthcare needs. The combat environment calls for particular solutions; … Continue reading
EMR Vendors Stress Usability to Attract Physicians
Going back to my beginnings in the new field of building “user-friendly” software in the early 1980′s, usability began a long history as a potential product differentiator in a competitive field. Now, with the onset of a multitude of EMR … Continue reading
EMR Usability – Standardization vs Usability and Innovation
This is a classic debate – whether it is nobler to be consistent or to be usable! EMRs have notoriously been both inconsistent and also very unusable. So, what to do – fix the inconsistencies or fix the usability issues? … Continue reading
You’re not a user experience designer if…
It is very comforting that the “User Experience” field has become more popular and well-respected over the years. That makes me, as a UX professional, feel good about the work we do. However, as Whitney Hess points out in her … Continue reading
Walmart’s $1.85 billon dollar mistake
Good companies listen to their customers – better customers figure out the appropriate questions to ask BEFORE they ask for feedback from their users! There may be other factors (economic factors, for example) that may be involved, but this case … Continue reading
User Experience Myths
Similar to the “Golden Rules” of user experience design that I have written about and cover in my presentations and seminars, there are many common myths about users and the user experience. Some myths have been around for many years, … Continue reading
Healthcare Experience Design Conference – Boston, Mass – April 11, 2011
As a user experience professional designing EMR, EHR and case management software in the healthcare industry, there are few opportunities to educate, learn, network and focus on UX in healthcare. Well, look no longer!! I’m excited to hear about the … Continue reading
How one UI button change ruined the taxi ride!
Mark Hurst of Good Experience recently wrote on How one button changed the customer experience of New York City taxis Installed a few years ago, a touch-screen user interface allowed customers to choose a tip of 15%, 20%, or 25%. … Continue reading
UX Storytellers Tell Their Stories – FREE eBook
Very good reading! User Experience stories from UX experts! From the IxDA website: In this free eBook, ‘UX Storytellers – Connecting the Dots’, 42 UX masterminds tell personal stories of their exciting lives as User Experience professionals. The book brings … Continue reading
Making “Boring” Better – Virgin America Airlines In-Flight Video
Mark Hurst of Good Experience posted this on how Virgin America improved the user experience of passengers on their flights. Other airlines should learn from this experience. ______________________________________ How Virgin America’s customer experience turns “boring to better” Virgin America is … Continue reading
Mandel presents to Denver University’s Daniels College of Business on “Golden Rules of Web Design”
Theo Mandel, Ph.D. gives an invited presentation – “Golden Rules of Web Design” – to a Digital Marketing graduate course at the Daniels College of Business at the University of Denver September 27, 2010 Denver, Colorado
Observing the Customer Experience
Mark Hust of Good Experience runs a wildly successful and informative conference, Gel, every year that focuses on user experience. One of the key speakers was Alex Lee, president of OXO. From Good Experience’s blog: Product developers everywhere could learn … Continue reading
No more vacation: How technology is stealing our lives
Have we become too dependent on our mobile computers and devices? This article answers the question: “E-mail and smart phones were supposed to liberate us. So why does it feel like we never have any free time?” Things may have … Continue reading
Healthcare IT News: Health 2.0 2010 Developer Challenge
This is a wonderful community effort! The Health 2.0 2010 Developer Challenge was launched on June 2nd, 2010 at the Community Health Data Initiative (CHDI) meeting at the Institute of Medicine (IOM), with support from the Department of Health and … Continue reading
Electronic Pill Bottle Cap Increases Medication Use, Study Says
Finally, technologists provide enhancements to healthcare usability! Usability of medicine pill bottles, that is!! I work on the usability of healthcare software systems. I’m glad to see that usability professionals are also working on medical devices and other areas of … Continue reading
Ideo – The Future of Self-Service Banking
ATM banking systems haven’t kept up with touchscreen technology. Look what you can do on an iPad and then look at your bank’s ATM screen. There’s no reason an ATM needs to have an out-dated on-screen with buttons on the … Continue reading
Healthcare wants a tablet, but not Apple’s iPad
Since the introduction of the iPad, everyone has wondered if this is the ultimate tablet platform. However, one industry that has been using tablet computers for many years – the healthcare industry – does not necessarily think the iPad is … Continue reading
The Future of Shopping – Real World User Experiences!
A video by Cisco shows how new technologies and user interfaces can totally change our real-world common experiences. Even tasks such as trying on clothes in a store can become a more enjoyable and satisfying experience, especially for guys who … Continue reading
Posted in Real-World Usability, Technology
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New Users for the iPad – Iggy (a cat) investigates an iPad
You knew this would happen sooner or later. Now that there is a large touch-based tablet, little kids and pets are now experimenting with this new user interface! YouTube is now getting flooded with videos of pets playing with an … Continue reading
Posted in Real-World Usability, Uncategorized, Usability Humor, Users
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