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	<title>Theo Mandel&#039;s Usability Blog&#187; Users</title>
	<atom:link href="http://www.theomandel.com/usability-blog/category/users/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.theomandel.com/usability-blog</link>
	<description>User Experience, Usability, Interface Design and Real-World Design</description>
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	<language>en</language>
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		<title>EMR Usability &#8211; Standardization vs Usability and Innovation</title>
		<link>http://www.theomandel.com/usability-blog/2011/05/emr-usability-standardization-vs-usability-and-innovation/</link>
		<comments>http://www.theomandel.com/usability-blog/2011/05/emr-usability-standardization-vs-usability-and-innovation/#comments</comments>
		<pubDate>Fri, 13 May 2011 02:56:55 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Application Usability]]></category>
		<category><![CDATA[Healthcare Usability]]></category>
		<category><![CDATA[Product Design]]></category>
		<category><![CDATA[Product Development]]></category>
		<category><![CDATA[Real-World Usability]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Users]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=309</guid>
		<description><![CDATA[This is a classic debate &#8211; whether it is nobler to be consistent or to be usable! EMRs have notoriously been both inconsistent and also very unusable. So, what to do &#8211; fix the inconsistencies or fix the usability issues? &#8230; <a href="http://www.theomandel.com/usability-blog/2011/05/emr-usability-standardization-vs-usability-and-innovation/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><span style="color: #000000;">This is a classic debate &#8211; whether it is nobler to be consistent or to be usable! EMRs have notoriously been both inconsistent and also very unusable. So, what to do &#8211; fix the inconsistencies or fix the usability issues? The problem is, fixing one of these issues doesn&#8217;t necessarily fix the other! </span></p>
<p><span style="color: #000000;">Here&#8217;s an article titled &#8220;</span><span style="color: #000000;"><a title="Fierce EMR Website" href="http://www.fierceemr.com/story/ama-report-standardizing-emrs-would-stifle-innovation/2011-05-12" target="_blank">AMA report: Standardizing EMRs would &#8216;stifle innovation</a>&#8216;&#8221;</span> that addresses these issues.</p>
<blockquote><p>The topics of usability of electronic medical records (EMRs)&#8211;and   their ability to &#8220;effectively integrate&#8221; with clinical decision-making   and work flow&#8211;will be on the agenda when the American Medical   Association (AMA) House of Delegates meets next month in Chicago. The   focus, contained in a trustees report, will be on how these issues have   not been adequately addressed so far.</p>
<p>The trustees report  addresses a 2009 resolution that called for the  AMA to promote the  development and universal adoption of a &#8220;standardized  user interface&#8221;  for all EMR systems, and to advocate for a federal  mandate for  interoperability of EMRs as part of its healthcare reform  agenda.</p></blockquote>
<p>For more information, view these links:</p>
<ul>
<li>AMA Board of Trustees <a title="AMA Report" href="http://www.ama-assn.org/assets/meeting/2011a/bot16.pdf" target="_blank">report</a> (.pdf)</li>
<li><a title="NextGov Article" href="http://healthitupdate.nextgov.com/2011/05/theres_more_than_one_way.php?oref=latest_posts" target="_blank">NextGov Article</a></li>
</ul>
<p>&nbsp;</p>
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		<title>You’re not a user experience designer if…</title>
		<link>http://www.theomandel.com/usability-blog/2011/04/you%e2%80%99re-not-a-user-experience-designer-if%e2%80%a6/</link>
		<comments>http://www.theomandel.com/usability-blog/2011/04/you%e2%80%99re-not-a-user-experience-designer-if%e2%80%a6/#comments</comments>
		<pubDate>Sun, 24 Apr 2011 02:46:59 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Real-World Usability]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Usability Consulting]]></category>
		<category><![CDATA[User Centered Design (UCD)]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Web Usability]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=302</guid>
		<description><![CDATA[It is very comforting that the &#8220;User Experience&#8221; field has become more popular and well-respected over the years. That makes me, as a UX professional, feel good about the work we do. However, as Whitney Hess points out in her &#8230; <a href="http://www.theomandel.com/usability-blog/2011/04/you%e2%80%99re-not-a-user-experience-designer-if%e2%80%a6/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>It is very comforting that the &#8220;User Experience&#8221; field has become more popular and well-respected over the years. That makes me, as a UX professional, feel good about the work we do. However, as Whitney Hess points out in her <a title="Whitney Hess's Blog Post" href="http://whitneyhess.com/blog/2011/04/23/youre-not-a-user-experience-designer-if/" target="_blank">blog post</a>,</p>
<blockquote><p>There’s just one problem: not everyone calling themselves a user  experience designer is actually a user experience designer.  Unfortunately the designation isn’t as clear cut as a doctor or a  lawyer. Most professions are certified and regulated, so you don’t see  impostor behavior often — and when you do, it’s typically in the form of  a news article about someone going to jail for fraud. Perhaps more  analogously, even those in non-regulated occupations like writers and  programmers would have a hard time passing themselves off as such  without actually writing or actually programming.</p></blockquote>
<p>So, how do you tell is someone is <strong>REALLY </strong>a true user experience professional, or a wannabe? Whitney posts a 10-point list answering the question, &#8220;You’re not a user experience designer if…&#8221;</p>
<p>It&#8217;s a good overview of some of the key things we focus on as UX professionals. Check it out at <a title="Whitney Hess's Blog Post" href="http://whitneyhess.com/blog/2011/04/23/youre-not-a-user-experience-designer-if/" target="_blank"><strong>Whitney&#8217;s Blog</strong></a>!</p>
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		<title>New Users for the iPad &#8211; Iggy (a cat) investigates an iPad</title>
		<link>http://www.theomandel.com/usability-blog/2010/04/new-users-for-the-ipad-iggy-a-cat-investigates-an-ipad/</link>
		<comments>http://www.theomandel.com/usability-blog/2010/04/new-users-for-the-ipad-iggy-a-cat-investigates-an-ipad/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 18:05:06 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Real-World Usability]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Usability Humor]]></category>
		<category><![CDATA[Users]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=128</guid>
		<description><![CDATA[You knew this would happen sooner or later. Now that there is a large touch-based tablet, little kids and pets are now experimenting with this new user interface! YouTube is now getting flooded with videos of pets playing with an &#8230; <a href="http://www.theomandel.com/usability-blog/2010/04/new-users-for-the-ipad-iggy-a-cat-investigates-an-ipad/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>You knew this would happen sooner or later. Now that there is a large touch-based tablet, little kids and pets are now experimenting with this new user interface!</p>
<p>YouTube is now getting flooded with videos of pets playing with an iPad. Here&#8217;s one of many. Enjoy!</p>
<p><strong><< <a title="Iggy users an iPad" href="http://www.youtube.com/watch?v=Q9NP-AeKX40" target="_blank">View Iggy using an iPad</a> >></strong></p>
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		<title>We Have Met the Enemy and He Is PowerPoint</title>
		<link>http://www.theomandel.com/usability-blog/2010/04/we-have-met-the-enemy-and-he-is-powerpoint/</link>
		<comments>http://www.theomandel.com/usability-blog/2010/04/we-have-met-the-enemy-and-he-is-powerpoint/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 16:34:47 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Real-World Usability]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Users]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=127</guid>
		<description><![CDATA[It&#8217;s official &#8211; &#8220;PowerPoint makes us stupid.&#8221;  In an article for the New York times, many high-ranking officials are taking shots at Microsoft&#8217;s PowerPoint program. Gen. James N. Mattis of the Marine Corps, the Joint Forces commander, said at a &#8230; <a href="http://www.theomandel.com/usability-blog/2010/04/we-have-met-the-enemy-and-he-is-powerpoint/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s official &#8211; &#8220;PowerPoint makes us stupid.&#8221;  In an article for the New York times, many high-ranking officials are taking shots at Microsoft&#8217;s PowerPoint program. Gen. James N. Mattis of the Marine Corps, the Joint Forces commander, said at a military conference in North Carolina. (He spoke without PowerPoint.) Brig. Gen. H. R. McMaster, who banned PowerPoint presentations when he led the successful effort to secure the northern Iraqi city of Tal Afar in 2005, followed up at the same conference by likening PowerPoint to an internal threat.</p>
<p>Interesting article about how the military has become so dependent on PowerPoint that it&#8217;s a standard joke among the highest levels of our government.</p>
<p>&#8220;Commanders say that behind all the PowerPoint jokes are serious concerns that the program stifles discussion, critical thinking and thoughtful decision-making.&#8221;</p>
<p><em><img src="http://graphics8.nytimes.com/images/2010/04/27/world/27powerpoint_CA0_337-span/27powerpoint_CA0-articleLarge.jpg" /><br />
</em><em>A PowerPoint diagram meant to portray the complexity of American strategy in Afghanistan certainly succeeded in that aim</em></p>
<p><strong><< <a title="The Enemy is PowerPoint" href="http://www.nytimes.com/2010/04/27/world/27powerpoint.html" target="_blank">View the Article</a> >></strong></p>
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		<title>Reaching Retirees: Web Design for Senior Users</title>
		<link>http://www.theomandel.com/usability-blog/2010/04/reaching-retirees-web-design-for-senior-users/</link>
		<comments>http://www.theomandel.com/usability-blog/2010/04/reaching-retirees-web-design-for-senior-users/#comments</comments>
		<pubDate>Sat, 24 Apr 2010 19:48:17 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Accessibility]]></category>
		<category><![CDATA[Real-World Usability]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[User Centered Design (UCD)]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Web Usability]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=126</guid>
		<description><![CDATA[Good article by Design For Use on web design for seniors. Here&#8217;s the summary: &#8220;With the aging population and increased reliance on internet resources, improving the online experience of senior and retired users can facilitate greater success and knowledge about &#8230; <a href="http://www.theomandel.com/usability-blog/2010/04/reaching-retirees-web-design-for-senior-users/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Good article by Design For Use on web design for seniors. Here&#8217;s the summary:</p>
<blockquote>
<div class="postspace2" />&#8220;With the aging population and increased reliance on internet resources, improving the online experience of senior and retired users can facilitate greater success and knowledge about the web. While the common practices of increased text size, button size, and simplified layout contribute to online retiree success, the real key is developing confidence in senior users by improving their mental models of websites. By requiring self-identification, providing a shallow page structure, and limiting the use of PDFs, senior and retired users can grow more adept at completing online tasks quickly and successfully.&#8221;</p></blockquote>
<p><strong><< </strong><a href="http://designforuse.net/?p=341" target="_blank"><strong>View the Article</strong></a><strong> >></strong></p>
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		<title>Reverse Psychology &#8211; Microsoft makes Game out of the Office Ribbon</title>
		<link>http://www.theomandel.com/usability-blog/2010/03/reverse-psychology-microsoft-makes-game-out-of-the-office-ribbon/</link>
		<comments>http://www.theomandel.com/usability-blog/2010/03/reverse-psychology-microsoft-makes-game-out-of-the-office-ribbon/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 04:48:10 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Usability Bloopers]]></category>
		<category><![CDATA[Usability Humor]]></category>
		<category><![CDATA[Users]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=125</guid>
		<description><![CDATA[In the spirit of the developer&#8217;s credo &#8211; &#8220;That&#8217;s not a bug, that&#8217;s a feature!&#8221; &#8211; Microsoft has created a game that gives users points for finding and using commands on the Office Ribbon toolbar. Usually companies don&#8217;t point out &#8230; <a href="http://www.theomandel.com/usability-blog/2010/03/reverse-psychology-microsoft-makes-game-out-of-the-office-ribbon/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>In the spirit of the developer&#8217;s credo &#8211; &#8220;That&#8217;s not a bug, that&#8217;s a feature!&#8221; &#8211; Microsoft has created a game that gives users points for finding and using commands on the Office Ribbon toolbar.</p>
<p>Usually companies don&#8217;t point out their usability issues and problems, but Microsoft&#8217;s manager of Office programs, Jennifer Michelstein decided to try using a game to help train users (See <strong><a title="Jennifer's Post on Ribbon Hero" href="http://www.officelabs.com/Lists/Posts/Post.aspx?ID=88" target="_blank">Jennifer&#8217;s post</a></strong>).</p>
<p>Here&#8217;s <strong><a title="CNET's Blog Post" href="http://news.cnet.com/8301-13860_3-10437410-56.html" target="_blank">CNET&#8217;s post</a></strong> on the interesting strategy.</p>
<p>Here&#8217;s Microsoft&#8217;s <strong><a title="Microsoft's Ribbon Hero Game" href="http://www.officelabs.com/projects/ribbonhero/Pages/default.aspx" target="_blank">Ribbon Hero</a></strong> game.</p>
<p>What do you think of this strategy???</p>
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		<title>&#8220;Mad Libs&#8221; Style Form Increases Conversion 25-40%</title>
		<link>http://www.theomandel.com/usability-blog/2010/02/mad-libs-style-form-increases-conversion-25-40/</link>
		<comments>http://www.theomandel.com/usability-blog/2010/02/mad-libs-style-form-increases-conversion-25-40/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 04:21:27 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Application Usability]]></category>
		<category><![CDATA[Marketing Usability]]></category>
		<category><![CDATA[User Centered Design (UCD)]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Web Content]]></category>
		<category><![CDATA[Web Usability]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=123</guid>
		<description><![CDATA[UI designers are always looking for new ways to do common tasks better and faster. This new style of filling in forms may prove to be one of those new twists that makes people think, &#8220;Why didn&#8217;t I think of &#8230; <a href="http://www.theomandel.com/usability-blog/2010/02/mad-libs-style-form-increases-conversion-25-40/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>UI designers are always looking for new ways to do common tasks better and faster. This new style of filling in forms may prove to be one of those new twists that makes people think, &#8220;Why didn&#8217;t I think of that?&#8221;</p>
<p>Luke  Wroblewski writes about some new websites that lay out registration forms in a narrative format rather than a standard grid format. Here&#8217;s an example:</p>
<p><img alt="huff duffer sign-up form" src="http://www.lukew.com/ff/content/huffduffer_signup.gif" /></p>
<p><strong> </strong>A/B user testing showed that the narrative style form increased conversion rates by 25-40%. This new style goes against conventional UI guidelines of trying to lay out forms to enhance scanning vs. reading. This new style follows the reading style, which may prove better for common registration forms that ask information such as, &#8220;Who are you, what&#8217;s your e-mail address, where do you live, etc.?&#8221;</p>
<p>It is too early to see who wins this contest, but it is refreshhing to see new, innovative ideas in UI design!</p>
<p><strong>WHAT DO YOU THINK?</strong></p>
<p><strong><< <a title="Luke W's Blog" href="http://www.lukew.com/ff/entry.asp?1007" target="_blank">View Luke W&#8217;s blog</a> >></strong></p>
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		<title>Theo Mandel&#8217;s &#8220;Golden Rules of Web Design&#8221; Keynote Presentation &#8211; User eXperience Russia, October 2009</title>
		<link>http://www.theomandel.com/usability-blog/2009/11/theo-mandels-golden-rules-of-web-design-keynote-presentation-user-experience-russia-october-2009/</link>
		<comments>http://www.theomandel.com/usability-blog/2009/11/theo-mandels-golden-rules-of-web-design-keynote-presentation-user-experience-russia-october-2009/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 04:49:12 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Real-World Usability]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[User Centered Design (UCD)]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Web Usability]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=118</guid>
		<description><![CDATA[Theo Mandel, Ph.D. was invited to give a keynote presentation at the User eXperience Russia conference in Moscow, Russia, on October 26, 2009. Mandel&#8217;s keynote, &#8220;The (New) Golden Rules of Web Design,&#8221; is an new presentation based on a chapter &#8230; <a href="http://www.theomandel.com/usability-blog/2009/11/theo-mandels-golden-rules-of-web-design-keynote-presentation-user-experience-russia-october-2009/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Theo Mandel, Ph.D. was invited to give a keynote presentation at the User eXperience Russia conference in Moscow, Russia, on October 26, 2009.</p>
<p>Mandel&#8217;s keynote, &#8220;The (New) Golden Rules of Web Design,&#8221; is an new presentation based on a chapter from the well-known book, <strong>The Elements of User Interface Design</strong> (John Wiley &#038; Sons, 1997). The presentation describes the history of UI/Web interface design and usability guidelines, and then shows how these &#8220;Golden Rules&#8221; of interface design still apply to today&#8217;s web design world.</p>
<p>Mandel&#8217;s book was translated into Russian in 2005. It was the first book translated into Russian with the word &#8220;Interface&#8221; in its title. Many of the attendees at the conference learned their craft by reading this book.</p>
<p>The User eXperience Russia 2009 conference was a huge success. There were over 300 attendees at the conference (<a title="User eXperience Russia Conference Website" href="http://userexperience.ru/en/" target="_blank"><strong>http://userexperience.ru/en/</strong></a>).</p>
<p>View the <strong><a title="Mandel's Keynote Presentation " href="http://www.slideshare.net/theomandel/mandel-keynote-user-experience-russia-october-25-2009" target="_blank">SlideShare</a> </strong>presentation.</p>
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		<title>Google Releases News-Reading Service</title>
		<link>http://www.theomandel.com/usability-blog/2009/09/google-releases-news-reading-service/</link>
		<comments>http://www.theomandel.com/usability-blog/2009/09/google-releases-news-reading-service/#comments</comments>
		<pubDate>Wed, 16 Sep 2009 01:37:08 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Search Engine Optimization]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Web Usability]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=110</guid>
		<description><![CDATA[Google, long seen as an enemy by many in the news industry, is making a bold attempt to be seen as a friend with a new service it hopes will make it easier for readers to read newspaper and magazine &#8230; <a href="http://www.theomandel.com/usability-blog/2009/09/google-releases-news-reading-service/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Google, long seen as an enemy by many in the news industry, is making a bold attempt to be seen as a friend with a new service it hopes will make it easier for readers to read newspaper and magazine articles.</p>
<p>On September 14, 2009, the company introduced an experimental news hub called Fast Flip that allows users to view news articles from dozens of major publishers and flip through them as quickly as they would the pages of a magazine. Google will place ads around the news articles and share resulting revenue with publishers.</p>
<ul>
<li>Read  <a title="New York Times" href="http://www.nytimes.com/2009/09/15/technology/internet/15google.html?_r=1" target="_blank"><strong>New York Times</strong></a><strong>  </strong>article</li>
<li>Google <a title="Google fast flip Website" href="http://fastflip.googlelabs.com/" target="_blank"><strong>fast flip Website</strong></a></li>
</ul>
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		<title>Why Craigslist Is Such a Mess</title>
		<link>http://www.theomandel.com/usability-blog/2009/09/why-craigslist-is-such-a-mess/</link>
		<comments>http://www.theomandel.com/usability-blog/2009/09/why-craigslist-is-such-a-mess/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 19:11:06 +0000</pubDate>
		<dc:creator>Theo Mandel, Ph.D.</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Web Usability]]></category>

		<guid isPermaLink="false">http://www.theomandel.com/usability-blog/?p=109</guid>
		<description><![CDATA[Intriguing article in Wired Magazine on the history of controversial Craigslist.org, the largest community site in the US. From the interface design and usability perspective, Craigslist is notoriously well-know for its old-style, link-heavy, basic interface that does not make using &#8230; <a href="http://www.theomandel.com/usability-blog/2009/09/why-craigslist-is-such-a-mess/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Intriguing article in <strong>Wired Magazine </strong>on the history of controversial Craigslist.org, the largest community site in the US.</p>
<p>From the interface design and usability perspective, Craigslist is notoriously well-know for its old-style, link-heavy, basic interface that does not make using the site easy for people shopping for stuff to sell or buy, apartments to rent or dating classifieds. But Craigslist refuses to change their user interface.</p>
<p><strong>  << <a title="Wired Article" href="http://www.wired.com/entertainment/theweb/magazine/17-09/ff_craigslist?currentPage=all" target="_blank">View the article</a> >></strong></p>
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