Category Archives: Users

Lamenting the Lost Art of the Office Telephone Conversation

Very interesting article in the New York Times on the shift from telephone calls in the workplace to e-mail correspondence and cell phone conversations. While it makes the office a quieter workplace, workers have lost the fine art of handling … Continue reading

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Consumers earn Free Stuff with “Free Love”

FREE LOVE: the ongoing rise of free, valuable stuff that’s available to consumers online and offline. From AirAsia tickets to Wikipedia, and from diapers to music. This is the new consumerism on the Web. Read about it at http://www.trendwatching.com/briefing/. FREE … Continue reading

Posted in Technology, Users, Web Usability | 1 Comment

Rebate Psychology – Understanding Taxpayer Behavior

Nicholas Epley, a professor of behavioral science at the University of Chicago Graduate School of Business, wrote a recent article in The New York Times about the recently passed tax rebate bill. Basically, he says that calling the money taxpayers … Continue reading

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The human factor in gadget, Web design (CNN News)

More good press for my field of usability and web design: “Experts in the field of so-called human-computer interaction, however, say good design like the YouTube interface is the exception, not the rule. For every slick Apple iPod, there are … Continue reading

Posted in Technology, User Centered Design (UCD), Users, Web Usability | 1 Comment

Time Magazine’s Person of the Year: You

As a usability consultant, I keep stressing the importance of involving users in designing software. User-Centered Design (UCD) is all about designing products with users, for users, not just to users. Time Magazine has helped our cause by selecting the … Continue reading

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